with LaToya Tapscott, CAE
Outlining her journey from retail employee to entry-level association employee to an eventual leader in the industry, our guest this week on the Six Degrees of Associations Podcast is LaToya Tapscott, CAE, who currently serves as the Senior Director and Global Head of the Gender Equity Think Tank (GETT). With over 15 years of experience in the association industry, LaToya is dedicated to building and nurturing membership communities that promote engagement and collaboration among executives.
Customer service is at the heart of ensuring a strong member experience, and member experiences are typically at the foundation of a thriving association. LaToya shares her unique path into the association world, emphasizing how her previous experience in retail equipped her with invaluable customer service skills that translate to exceptional member services and community building.
As a Certified Association Executive (CAE), LaToya has actively participated in ASAE, as well as various networking opportunities and professional development programs, such as the Next Gen Association Summit, to foster connections and share insights with other association professionals.